Email and Password

I forgot my password!

Click here if you've forgotten your password—you'll receive an email at the address associated with your account.

Not receiving the email? It's possible there's a typo in your email address in our system, or a different email is associated with your account. Reach out to us with your shipping address and first and last name so we can fix it!

To get in touch, send us a message to info@lenybox.com

 

Can I change my email address?

Here's how to update your email address:

  1.        Visit your Account Settings while logged into your account
  2.        Beneath "Account Information," click "Edit your account information and password"
  3.        Enter your new info and click "Save Account"

You'll be able to use your new email address to log into Lenybox.com — your password will not be affected.

To get in touch, send us a message to info@lenybox.com

 

 

Can I change my email settings?

You're able to opt in or out of our email list at any time. Here's how:

  1.        Visit your Account Settings while logged into your account
  2.        Beneath "Account Information," click "Manage your email subscriptions"

A few things to note:

  •          By clicking "Unsubscribe," you're opting out of all emails from us — this includes promotional emails and special offers like sample choice.
  •          We're not able to opt you out of certain emails, including order and shipping confirmations.

If you change your mind, you can opt back in on your Account Settings page.

 To get in touch, send us a message to info@lenybox.com

 

 

Can I add or delete an address?

Yes! Here's how:

  1.        Visit your Account Settings while logged into your account
  2.        Beneath "Account Information," click Manage addresses

From here, you have a few options:

  •          To add a new address, click "Add new address" at the top of the page
  •          To remove an address, click "Delete" below the address
  •          To edit an addressclick "Edit" below the address
  •          To set an existing address as your default, select your option from the dropdown menu to the right of the address and click "Save"

Please note, you won't be able to delete an address if it's associated with a payment method in your account. You can manage your payment methods here.

To get in touch, send us a message to info@lenybox.com

 

 

How do I update my shipping address?

You can update your address in your Account Settings beneath the "Account Information" heading. Just click "Manage addresses" and you'll be able to edit, add or remove. 

To update the address for your subscription, be sure to choose the "Subscription Shipping" option on the dropdown to the right of the desired address.

Please also note that Lenybox subscription boxes begin to process on the 1st when we bill, so any address changes must be entered by the 25th of the month prior to apply to the following month's shipment.

To get in touch, send us a message to info@lenybox.com

 

 

Can I remove a saved payment method?

Yes! Here’s how:

  1.        Log in and visit your Account Settings
  2.        Beneath “Account Information,” click “Manage Payment Methods”
  3.        Click the “X” to the right of each card to delete. Please note, you will not be able to remove the credit card associated with an active subscription.

 To get in touch, send us a message to info@lenybox.com

 

 

Can I edit my name in my account?

You're able to make changes to the name on your account at any time — just click here while logged into your account.

Please note, the name on your shipments won't be changed unless you update your address. 

 To get in touch, send us a message to info@lenybox.com

 

 

What is Lenybox?

Lenybox helps you discover the best beauty, grooming and lifestyle products for you through our monthly subscription service and online Shop. Our subscription offers five full sized items, delivered monthly to your door. You’re able to purchase all of the products (and much more!) in our Shop.

The Lenybox subscription includes makeup, skincare, bath and body, haircare, fragrance and more.

With or without a subscription, you’re able to purchase products in our Shop.

You can purchase your subscription here.

 To get in touch, send us a message to info@lenybox.com

 

 

How do I purchase a Lenybox subscription?

To purchase a subscription, first create an account here.

 To get in touch, send us a message to info@lenybox.com

 

 

When will my box ship?

Your first box may take up to 10 business days to process and ship after your initial order. As soon as it’s on the way, you’ll receive an email with tracking information so you can keep an eye on its progress.

 To get in touch, send us a message to info@lenybox.com

 

 

What will I receive in my Lenybox each month?

Each month, your box will include five full sized products from a variety of beauty or grooming categories.

 To get in touch, send us a message to info@lenybox.com

 

 

What payment methods do you accept for monthly subscriptions?

We accept VISA, Mastercard, Discover or American Express credit cards, or debit cards as payment for rebillable subscription orders. Unfortunately, we’re not able to accept checks, money orders, gift cards, or PayPal, or link routing numbers to your account.

 To get in touch, send us a message to info@lenybox.com

 

 

Can I try just one box?

Lenyboxes are only available as part of a subscription. If you’d like to try just one box, we recommend a monthly subscription, which can be canceled at any time.

To get in touch, send us a message to info@lenybox.com

 

 

 

Where is my Lenybox?

Still waiting? Here are a few things to look out for:

Your tracking information can be found in your Account Settings beneath the Subscription heading. A few things to consider:

  •          Your tracking may not update in real time as your box travels to you. It’s completely normal to see up to 5 business days between scans.
  •          Our boxes must be shipped ground to comply with shipping regulations. If you’re on the West Coast it may take up to 10 business days for delivery. If you live outside of the contiguous US, it may take up to three weeks.

If your tracking link isn’t available…

  •          Check your billing info — we may be need an update to ship your box. If we secured your payment after the usual bill date, your box will ship within 10 business days of payment.

Is this your first box? If so, click here.

Experiencing delivery issues? Learn more here.

 

To get in touch, send us a message to info@lenybox.com

 

 

How do you ship boxes each month?

Lenyboxes are ground-shipped via USPS for final delivery. This means you’ll receive your Lenybox in your mailbox each month — no need to sign!

 To get in touch, send us a message to info@lenybox.com

 

 

Can I change the shipping method so I get my box faster?

We’re not able to expedite the shipping on your monthly Lenybox. United States Postal Code requires us to ground ship our boxes as the contents are considered “hazardous” and cannot be air shipped.

To get in touch, send us a message to info@lenybox.com

 

 

 

Can I track my Lenybox?

Yes! You’ll receive your tracking information each month via email. You can also find your link in your Account Settings beneath the Subscription heading.

 To get in touch, send us a message to info@lenybox.com

 

 

My tracking hasn’t updated. What happens now?

Your tracking may not update in real time as the box travels to you. It’s completely normal to see up to 5 business days between scans — if it’s been longer, let us know so we can check on it!

 To get in touch, send us a message to info@lenybox.com

 

 

My Lenybox was marked as delivered, but I didn’t receive it.

It’s possible that USPS marked your box as delivered prematurely. If it’s been 3 business days or more since false delivery, let us know so we can take care of it!

Be sure to double-check your address to make sure everything’s up to date, too!

To get in touch, send us a message to info@lenybox.com

 

 

Where can I have my subscription shipped?

We currently ship subscriptions to the United States, its territories and internationally. Final deliveries are made by USPS, so P.O. Boxes are no problem!

 To get in touch, send us a message to info@lenybox.com

 

 

When will I be billed?

You’ll be billed for your first box with your initial purchase. Starting with your second box, you’ll fall on our regular billing and shipping cycles.

If you have a Lenybox Monthly Rebillable Subscription, we bill on the 1st and ship by the 10th of each month.

 To get in touch, send us a message to info@lenybox.com

 

 

How do I update my billing information?

Here’s how to update your subscription billing info:

  1.        Log in and visit your Account Settings
  2.        Beneath “Subscriptions,” click “Replace or update credit card”
  3.        Enter your new details and save

To get in touch, send us a message to info@lenybox.com

 

 

I updated my billing after the regular billing date. When will I receive my box?

Your Lenybox will ship within 10 business days of payment. From there, you’ll fall back onto our regular billing and shipping cycles.

To get in touch, send us a message to info@lenybox.com

 

 

 

Can I change my monthly billing or shipping date?

We’re not able to modify the billing and shipping dates for your subscription. After your first box, you’ll fall on our regular billing and shipping cycles.

To get in touch, send us a message to info@lenybox.com

 

 

I don't use certain types of products. Can I opt out?

Each Lenybox includes a selection of products across categories. Unfortunately, you are not able to opt out of certain products nor do we accept returns or exchanges on certain products.

We're a full discovery service, and experimentation is part of the fun!

To get in touch, send us a message to info@lenybox.com

 

 

What categories of products will my boxes include?

Each Lenybox will include a mix of the following categories:

  •          Bath and body
  •          Fragrance
  •          Haircare
  •          Makeup
  •          Nail
  •          Skincare

 

To get in touch, send us a message to info@lenybox.com

 

 

Am I able to choose the products I receive?

Each Lenybox includes a selection of products across categories. Unfortunately, you are not able to opt out of certain products nor do we accept returns or exchanges on certain products.

We're a full discovery service, and experimentation is part of the fun!

To get in touch, send us a message to info@lenybox.com

 

I have an allergy. Will this be considered in my box selection?

Unfortunately, at this time, we're not able to opt you out of any types of samples pertaining to your allergy or otherwise.

Please know that we're working to better customize our boxes for an allergy-sensitive box option. We appreciate your patience as we work to make these improvements!

To get in touch, send us a message to info@lenybox.com

 

 

Can I upgrade my boxes?

Unfortunately, at this time, we do not offer an upgraded box. However, you may make purchases through our online shop for any of the products you have received.

Please know that we're working to better customize our boxes for an upgraded box option. We appreciate your patience as we work to make these improvements!

To get in touch, send us a message to info@lenybox.com

 

 

How do I add products to ship with my next box?

Any purchases made through the online ship will be shipped separately from our monthly subscription box and is a one-time purchase and charge. Likewise, you will receive an email notification with tracking.

To get in touch, send us a message to info@lenybox.com

 

 

What is your cancellation policy?

Monthly Rebillable Subscriptions can be canceled at any time in your Account Settings beneath the “Subscriptions” heading. If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle.

To get in touch, send us a message to info@lenybox.com

 

 

How can I cancel my subscription?

Monthly Rebillable Subscriptions can be canceled at any time. Here’s how:

  1.        Log into your account on Birchbox.com.
  2.        Click on your name in the top right-hand corner.
  3.        Click “ Account Settings ” on the dropdown menu.
  4.        Click the red “Cancel Subscription” link beneath the “Subscriptions” heading. You’ll receive an email confirming your cancellation shortly after.

To get in touch, send us a message to info@lenybox.com

 

 

Can I place my subscription on hold?

We don’t have the option to put your subscription on hold, but you have a few options:

If you have a Monthly Rebillable Subscription, canceling and resubscribing serves the same purpose. To cancel, visit your Account Settings and click the red link in the left-hand column beneath “Subscription.” You’re able to reactivate whenever you’re ready!

Your account will remain intact while you're on a subscription break, and you’ll still be able to make purchases in our shop in the meantime.

 To get in touch, send us a message to info@lenybox.com

 

 

 

Where can I have my order shipped?

We currently ship subscriptions to the United States, its territories and internationally. Final deliveries are made by USPS, so P.O. Boxes are no problem!

To get in touch, send us a message to info@lenybox.com

 

 

Do you offer free shipping?

All monthly subscription boxes and purchases made through the online shop ship free within the US and its territories.

To get in touch, send us a message to info@lenybox.com

 

 

How can I track my order?

You’re able to track you orders in your Order History while logged into your account.

To get in touch, send us a message to info@lenybox.com

 

 

Do you charge sales tax?

Sales tax will be charged for orders and subscriptions shipping to an address in a state in which we operate. Currently, sales tax is charged when shipping to California.

To get in touch, send us a message to info@lenybox.com

 

 

I’m getting an error message from my promo code.

Having trouble applying your code? Here are a few tips:

  •          Make sure your order meets the code’s qualifications.
  •          Check the expiration date — if you received this code in via email, it will be included at the bottom.
  •          If your code is for a Gift with Purchase item, make sure it’s still listed on our site. If not, we may be sold out
  •          Codes are account specific, so make sure you’re logged in!
  •          Have you used this code in the past? Codes may only be used once.
  •          Have you already applied another code to your cart? We’re only able to apply one code per order.

Still having trouble? Let us know and we’ll look into it!

To get in touch, send us a message to info@lenybox.com

 

 

Where do I enter my promo code?

You’re able to enter a promo code before checkout—just click “Edit Cart” and type it in the “Promo Code” field and hit “Apply.”

Can’t find the promo field? Hover over your cart in the top right-hand corner of the page and click “View Cart.”

To get in touch, send us a message to info@lenybox.com

 

 

How can I tell if my code was applied?

Once you've entered your code at checkout, you'll see a banner at the top of the screen confirming your promotion was applied to your order.

After you've placed your order, you will receive an Order Confirmation via email. Beneath your Subtotal and Shipping & Handling details, you'll see any codes applied next to "Discount."

To get in touch, send us a message to info@lenybox.com

 

 

I forgot to add my promo code to my order! Can you help?

Please contact us with your order number and promo code ASAP and we’ll do our best to take care of it!

To get in touch, send us a message to info@lenybox.com

 

 

Can I use more than one promo code?

At this time, only one promotion may be used per order unless otherwise noted.

To get in touch, send us a message to info@lenybox.com

 

 

What is your return policy?

For all purchases made through our online shop, we’ll take any product back within 30 days of your purchase for all new and unused items.

Please note, original shipping and handling fees are non-refundable.

Monthly subscription Lenyboxes are nonrefundable and are ineligible for returns.

 To get in touch, send us a message to info@lenybox.com

 

 

How do you issue refunds?

We’ll issue your refund to your original form of payment.

If you redeemed a Gift Card toward your order, you’ll be refunded in Store Credit.

 To get in touch, send us a message to info@lenybox.com

 

 

Can I try a product before I purchase it?

We’re not able to send samples by request, but we do offer a great Return Policy for non subscription items and for all items purchased in our shop —if a product isn’t what you’d hoped for, we’ll take it back!

Questions about a product? Our customer support team is here to help.

To get in touch, send us a message to info@lenybox.com

 

 

Can I cancel or edit my order?

For all non subscription items and for items purchased in our shop we're not able to edit orders once they've been placed. If you need to make changes or request a cancellation, please reach out to us ASAP with the details and we'll do our very best to take care of it.

Full-sized orders are processed and shipped out within 48 business hours of your purchase.

 To get in touch, send us a message to info@lenybox.com

 

 

My order won’t go through!

If you’re having trouble submitting your order, try these tips:

  •          Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting. 
  •          If you’re receiving an error message related to the billing address, try processing the order with a previous billing address. Rest assured, you can choose a different shipping address!
  •          If you’re not able to enter your card information at all, click here.

Still stuck? Let us know and we’ll help troubleshoot.

 To get in touch, send us a message to info@lenybox.com

 

 

I have multiple charges on my statement, but I only placed one order.

If you attempted to place your order more than once, all attempts will show on your statement as pending charges. All declined charges will fall off of your statement within 3-5 business days — the funds were not withdrawn as the charge(s) was not successful. Ultimately, you’ll just see the one successful charge on your statement.

Worried you may have ordered twice? Check your Order History to make sure!

To get in touch, send us a message to info@lenybox.com

 

 

I can’t view the website!

If you’re having trouble viewing our site, try these quick fixes:

  •          Click here. Then, quit your browser completely and clear your cache. Open a new browser to Birchbox.com, and you should be good to go.
  •          If you’re using Internet Explorer, you may need to update your browser to the most recent version
  •          If you’re using Google Chrome, try using an Incognito window (File > New Incognito Window)

Still having trouble? Let us know!

 To get in touch, send us a message to info@lenybox.com

 

 

I can't enter my payment info!

This may be related to the internet browser you’re using. If you’re using Internet Explorer, our site isn’t entirely compatible for security reasons, and you may not be able to enter your card details. Here’s how to fix it:

  1.        On the top of your browser, click the icon that looks like a torn piece of paper. This can be found in the URL bar.
  2.        Once you’ve clicked the icon, refresh the page.
  3.        You should be able to enter your information and safely place your order!  

 

To get in touch, send us a message to info@lenybox.com